About Doug

Doug Lipp was formerly the Head of Training at Disney’s Corporate Headquarters and helped develop leadership programs for Disney executives. Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.

What does it take to thrive? By leveraging his 30 years of global business and consulting experience, Doug Lipp addresses what he sees in successful organizations … elements that are vital for thriving.  1) Creative, calculated risk-taking leaders and teams, 2) Outstanding customer service and, 3) Global perspective.

Doug Lipp inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history. He is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness. His thought-provoking messages, combined with his high energy and entertaining style is contagious, motivating audiences around the world to maximize both personal and professional success.

Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.