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BRINGING WONDER BACK TO LIFE, LEADERSHIP AND SERVICE
Nourishing the human spirit of organizations across the globe
Peter Merrett is a multi-award-winning luxury hotelier, Australia’s 2024 Keynote Speaker of the Year, and the visionary founder of The House of Wonderful.
With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalized the hearts of some of the world’s most recognized brands. His approach transcends KPIs and mission statements, infusing leadership and service with fresh, impactful energy to achieve extraordinary results.
HOW PETER INSPIRES WONDER
Proven strategies to spark team spirit and customer loyalty
Peter’s transformative approach reignites wonder in leadership, culture, and service. With heartfelt encouragement and no-nonsense simplicity, he provides leaders with clear, easy-to-implement strategies to elevate team dynamics and customer experiences—without the need for big budgets or complex systems.
On and off stage, Peter captivates his audiences by sharing lessons and practical techniques he’s honed throughout his career. Whether he’s tying red ribbons around asparagus, hosting potato-peeling competitions with top executives, or wearing a superhero cape over his three-piece suit, Peter’s wonder-filled approach injects appreciation, connection, and humility back into the workplace.
DISCOVER THE SECRETS TO BECOMING BEST-IN-CLASS
Blending wonder and hospitality to define cultures with unforgettable service
In today’s fast-paced world, it’s easy to overlook the magic of the moment. Peter helps organizations reconnect with what matters most—building positive, caring cultures where employees feel valued, and customers can’t wait to return.
Peter led his teams to win the United Kingdom’s Hotel of the Year twice, the International Office Building of the Year, and the Best Customer Experience in the World. He brings his custom-made “recipes” to audiences everywhere, to show how wonder isn’t just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire workplaces, service, and lives.
PETER'S PRACTICAL INSIGHTS
A world of lessons as a chef, luxury hotelier and corporate leader
Drawing from three decades of international experience across 11 countries as a chef, luxury hotelier and corporate leader, Peter shares refreshing, real-world lessons. From kitchens to luxury hotels and corporate boardrooms, his stories and strategies inspire leaders to:
- Embrace simplicity and heart in service delivery.
- Foster cultures of appreciation and connection.
- Transform everyday experiences into something extraordinary.
No matter your industry, sector, or role, Peter’s highly tailored speaking, mystery shopping and trusted advisor experiences provide practical ways to redefine service and leadership—and life filled with wonder.
