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BOOKS FROM BEST SELLING AUTHOR DOUG LIPP

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DISNEY U

HOW DISNEY UNIVERSITY DEVELOPS THE WORLD’S MOST ENGAGED, LOYAL AND CUSTOMER-CENTRIC EMPLOYEES

Never-before-told stories & timeless lessons from Disney visionaries-PRAISE FOR Disney U: In Disney U, Doug Lipp examines Disney’s timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney’s dream to life.

THE CHANGING FACE OF TODAY’S CUSTOMER

HOW DISNEY UNIVERSITY DEVELOPS THE WORLD’S MOST ENGAGED, LOYAL AND CUSTOMER-CENTRIC EMPLOYEES

Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop ”Cultural Sense,” learning how to overcome obstacles.

EVEN MONKEYS FALL FROM TREES

STRATEGIES FOR ATTRACTING AND RETAINING A DIVERSE CUSTOMER AND EMPLOYEE BASE IN YOUR LOCAL MARKET

This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the ”art” and ”science” needs of your employees and customers? With these 11 exercises.

STUCK IN THE MIDDLE SEAT

WHY TRAVELING CAN REALLY SUCK!

Sound familiar? They should. You’ve heard or made similar comments when sharing ”life on the road” stories with your business colleagues or family. Why not tell even more people, or collect some? They’re fun to read, plus you might actually learn some new ways to survive another day as a traveler.

DANGER AND OPPORTUNITY

RESOLVING CONFLICT IN U.S.-BASED JAPANESE SUBSIDIARIES

Foreign subsidiaries in the US are in crisis. Cross-cultural misunderstandings and ineffective communication leave managers and employees frustrated, confused and angry. In ”Danger and Opportunity”, authors Lipp and Clarke examine these crises and suggest that within them can be found opportunities for growth and development into stronger organizations.

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